Privacy Policy

1. Who We Are

Memocraft operates at memocraft.com and produces custom decorative vinyl-sized art discs. We are the data controller for personal information collected through this website. If you have any questions about how we handle your data, contact us at hello@memocraft.com.

2. Information We Collect

We collect the following information when you use our service:

• Photos you upload — used solely to generate your design and fulfil your order.
• Order information — name, email address, shipping address, and order details.
• Payment information — handled by our payment processor; we do not store card numbers.
• Usage data — pages visited, browser type, and device information, collected via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Generate and produce your custom design.
• Process and fulfil your order, including shipping updates.
• Respond to customer support requests.
• Improve and maintain our website and service.
• Send order-related emails (no marketing unless you opt in).

4. Your Photos

Photos you upload are used only to create your AI-generated design and produce your physical order. We do not use your photos for any other purpose, including training AI models, advertising, or sharing with third parties, without your explicit consent. Uploaded photos are deleted from our servers within 90 days of your order being fulfilled.

5. Sharing Your Information

We do not sell your personal data. We share information only with trusted third-party services that help us operate:

• Payment processors — to handle transactions securely.
• Print & fulfilment partners — to produce and ship your order.
• Analytics providers — to understand how people use our site (data is anonymised where possible).

All third parties are required to handle your data in accordance with applicable privacy laws.

6. Cookies

We use essential cookies to keep the service working (e.g. session state) and analytics cookies to understand site usage. You can disable non-essential cookies in your browser settings; this will not affect your ability to browse or order.

7. Data Retention

We retain order information for up to 3 years for accounting and legal compliance purposes. Uploaded photos are deleted within 90 days of order fulfilment. You may request earlier deletion by contacting us.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, email us at hello@memocraft.com. We will respond within 30 days.

9. Security

We use HTTPS encryption and follow industry best practices to protect your data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take reasonable steps to protect your information.

10. Changes to This Policy

We may update this policy from time to time. We will post any changes on this page with an updated date. For significant changes, we will notify you by email if you have an account or outstanding order.

11. Contact

For privacy-related questions or requests, contact us at hello@memocraft.com.